Resolved Question

I have sold designer bag on ebay and buyer states it is fake?

I have sold an designer bag which I bought on eBay myself and buyer states that this is fake. Before listing my item i took this bag to store for confirmation that this is authentic, but buyer says same thing that he/she took this bag to check and was told its fake!!! So I have a case open against me on eBay and I am confused what should I do, how can I proof this bag is real? And could I get a trouble if it will be escalated to Pay pal claim?

Best Answer - Chosen by Voters

I would just offer the buyer a refund and then you can take the bag to another store to check its authenticity. This is better than having a case against you on ebay. Hope this helped :D

40% 2 Votes

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Other Answers (12)

• You can't prove it's real unless you got something in writing from the store you took it to. Why not offer a refund in exchange for the return of the bag and start again? If they don't want to return it, then it's likely they're trying to scam you. In this case, ask them to provide written proof, on the stores letterhead, that it's a fake. Once you get that, you should call the person whose name is on the letter and check it's authentic. If it turns out that it is a fake, re-negotiate the cost with the buyer.

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• If they paid by PP they will need to supply written evidence that the bag is not authentic, if they do this they will be told to return and assuming it is the same bag you sent you will be required to refund.
  As for the advice to empty your PP account, that is going to open up a world of pain as PP will pay the money and come after you for it via debt collectors.
  I would simply ask for it to be returned if is authentic as you claim then you have lost nothing!

  20% 1 Vote
• Hi there,
  best thing to do is have them send it back and refund the price paid (but NOT the postage), on the basis of no bad feedback either way.
  
  then offer to second-highest bidder.
  
  Don't send money until you confirm that it is indeed the same bag you sent that has come back and you aren't the victim of a switch.
  
  Your only alternative is to offer some cash (£10?) back and see what they say. If only a shop can tell, they don't really have a problem, especially at the price they paid you. tell them.
  
  Good luck, Steve.

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• If you have documentation from the store stating the back was authentic, then forward that information to back up your case. If you do not have any such proof, then you really have nothing. One way to tell if it was fake when you bought it: Authentic bag - $250; fake bag - $29.
  
  Many of these things are cheap Chinese counterfeits. I would not buy anything like this on eBay. There are too many crooks and cheats out there.

  20% 1 Vote
• You have received both good and bad advice here.
  
  Your problem is not uncommon. Esp with designer items. Yes, there are buyers who specialize in ripping off diesigner label sellers, especially if they are relatively new to selling.
  
  Conversely, there are also a lot of sellers who will try to get away with selling counterfeit labels.
  
  My advice to you is to get caring, professional advice. You can do that, gratis, from a large pool of ebay sellers who have knowledge of this problem, and some who have been in the same boat you are in.
  
  They will tell you EXACTLY what PayPal policies are, and wht are YOUR best options at this moment.
  
  They are always here, at ebay Sellers Central, at the ebay sellers board, on the ebay site. Go here:
  
  http://forums.ebay.com/db2/forum/Seller-…

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• go back to the store and ask if they remember, could you have some kind of confirmation ...
  
  also contact ebay yourself, tell them what the buyer is saying and tell them where u went for the clarification that the bag was genuine and who you spoke to, give the store address and as much contact details as possible. ( give this to ebay not the buyer )
  
  tell the buyer you have contacted ebay yourself and you do not believe them, as for the details of where they took the bag and who they spoke to, and ring them yourself, or tell her u rang and they had no recollection of it.
  
  sounds like this person is trying to keep the bag and get a refund, a common ebay trick

  20% 1 Vote
• If u refund the money and get your bag back expect it to be a fake they have exchanged it with. If you have had its authenticity checked out and its definetley real, they maybe trying to scam you here!! How much was the bag? is it worth the hassel for them to do this?? Whats there feedback?? are they a trusted ebay member?? If so maybe your store or there store has made a mistake when checking it!!

  0% 0 Votes
• Sounds like you're in the process of being scammed here! empty your Paypal account they will have to prove it's a fake they can't just go on the say so of this buyer. I bet they had the same bag but a fake and thats the one you're going to get back

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• compare stores - where did they go and did they even bring "UR" bag - ebay - pain in the *** sometimes

  0% 0 Votes
• Have them to return the item first before refunding.

  0% 0 Votes
• Take it back to see if its real and when they say yes have them write up something

  0% 0 Votes
• damn,thats bad. Umm, can you get a certificate of authentication?

  0% 0 Votes