Resolved Question

You are a trainee manager and have just moved to a new store. You have been asked to do the appraisal .......?

You are a trainee manager and you have just been moved to a new store and have been asked to do the annual perfomance appraisals with your new colleagues. You have reviewed one particular colleague's previous appraisal and is is very positive. However in the first week you have been there, they have been late and not dealth with customers correctly. This is the first time you have done the teams appraisals.
Question (1): What is the best course of action to take first?
Question (2): What is the worst course of action to take first?
Options are:
a) ask another department manager to help you with the appraisal.
b) carry out the appraisal and tell the candidate, they need to stop being late and deal with customers better.
c) carry out the appraisal; address the lateness and bad customer service another time; just try to build a relationship.
d) re-arrange meeting for a few weeks time, to allow you to get to know the colleague and observe them further.

Thank you very much for your responds.

Best Answer - Chosen by Asker

Well if I had the time I would put off the appraisals for say a month so that the staff get used to my methods, then lead by example (be first in, treat the customers well). You now have something that the other staff can judge you by and see what they need to do to meet your standards.

Then you will be in a position to offer constructive criticism of any employees performance if they aren't up to scratch as they will know what you expect from them.

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Other Answers (2)

• B) Sort of.. Carry out the appraisal and discuss with them the reasons for the lateness and inappropriateness with the customer. Performance issues need to be dealt with as soon as possible. Details are fresh in peoples minds, and it is not fair to criticise someone for being late weeks ago.
  
  Agree a plan of action with them for future conduct to avoid a reoccurrence, and a timescale of when they will next be reviewed in relation to it. Stick to your guns without being dictatorial, or you will lose control of them.
• I would do option b that is your best choice. The behavior needs to be corrected. If you wait then the employee will continue to do it and it could encourage others and decrease moral. Also it isn't fair to displine people for something that happened weeks ago. Details will still be on the mind so you can work with this person to correct the problem. You might also want another manager to help you just because you don't really know the candidate.